Terms of Service

1. Acceptance of Terms

By engaging Joy Electrical's services or using our website, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Services Provided

Joy Electrical provides professional electrical services including but not limited to:

• Residential electrical installations and repairs
• Commercial electrical work
• Heat pump installation and maintenance
• EV charger installation
• Alarm systems and CCTV installation
• Electrical safety inspections
• Emergency electrical repairs

3. Quotes and Estimates

All quotes and estimates are valid for 30 days from the date of issue unless otherwise specified. Prices may vary based on:

• Scope of work changes
• Unforeseen complications discovered during work
• Material price fluctuations
• Regulatory or code requirement changes

4. Payment Terms

Payment terms are as follows:

• Small jobs: Payment due upon completion
• Large projects: Progress payments as agreed in contract
• Payment methods: Cash, bank transfer, or approved credit cards
• Late payments may incur additional charges

5. Warranties and Guarantees

We provide the following warranties:

• Workmanship warranty: 12 months from completion date
• Materials warranty: As per manufacturer's warranty
• All work complies with New Zealand electrical standards
• Certificates of Compliance (COC) provided where required

6. Customer Responsibilities

Customers are responsible for:

• Providing safe access to work areas
• Obtaining necessary permits and approvals
• Informing us of any hazards or special requirements
• Protecting personal belongings during work
• Payment according to agreed terms

7. Safety and Compliance

All electrical work is performed in accordance with:

• New Zealand Electrical Code of Practice
• WorkSafe New Zealand regulations
• Local building codes and requirements
• Industry best practices and safety standards

8. Limitation of Liability

Joy Electrical's liability is limited to:

• The cost of rectifying defective work
• Direct damages arising from our negligence
• Our public liability insurance coverage

We are not liable for indirect, consequential, or punitive damages.

9. Cancellation Policy

Cancellation terms:

• 24 hours notice required for appointment cancellations
• Same-day cancellations may incur charges
• Project cancellations subject to work completed and materials ordered

10. Force Majeure

We are not liable for delays or failures due to circumstances beyond our control, including but not limited to:

• Weather conditions
• Supply chain disruptions
• Government regulations or restrictions
• Acts of God or natural disasters

11. Dispute Resolution

Any disputes will be resolved through:

• Good faith negotiation between parties
• Mediation if negotiation fails
• Arbitration as a final resort
• New Zealand law applies to all disputes

12. Privacy and Data Protection

Your privacy is important to us. Please refer to our Privacy Policy for information about how we collect, use, and protect your personal information.

13. Website Terms

Use of our website is subject to:

• Accurate information provision
• Prohibition of unauthorized use or reproduction
• Compliance with applicable laws
• Respect for intellectual property rights

14. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of modified terms.

15. Contact Information

For questions about these Terms of Service, please contact us:

16. Governing Law

These Terms of Service are governed by the laws of New Zealand. Any legal proceedings will be conducted in New Zealand courts.